A customer's one complaint fixed my whole ice maker approach

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Heard a podcast last week about how people hate when ice makers get slimy or smell weird, and the fix was basically just listening to the actual complaint instead of guessing. Most folks dont care about the speed of the ice, they care about the taste and the buildup. The way the post says one complaint fixed the whole approach makes total sense because usually we overthink the design and miss the simple stuff. Been telling my buddy who runs a repair shop about this too, he says half his calls are just people worried about the ice not being clean. Its wild how a tiny tweak based on real feedback can change everything, way better than reading reviews from randoms.