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Customer told me I was wasting time checking the door seal on his 5-year-old Samsung dryer
He stood over my shoulder in his Concord basement kitchen insisting it was the heating element because the clothes came out damp, but when I showed him the quarter-sized gap in the seal with a flashlight he just walked away and I finished the job in 6 minutes flat, anyone else get people who think they know better based on a YouTube video?
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the_susan23d agoTop Commenter
Oh man, YouTube has made everyone an expert overnight. I mean, my uncle once argued with a mechanic for 20 minutes about his check engine light because a video said it was always the oxygen sensor, turned out his gas cap was loose.
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ward.jamie23d ago
And how many times did he say "but on YouTube they said" while you were showing him the actual problem with your own eyes? Because I swear those videos are the worst thing to happen to service calls since the invention of the flathead screwdriver. Had a guy last week fighting me about his fridge not cooling, swore it was the compressor, turned out to be a dust-clogged condenser coil I cleaned in 90 seconds. Did he still want me to replace the compressor just because some influencer told him it was always the compressor?
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