I finally listened to a customer about their noisy dryer

For years, I dismissed homeowner diagnoses, but a woman in Springfield insisted her Kenmore 600 series dryer's squeal was a specific idler pulley. I argued it was the belt, but she was right. The $15 pulley I ordered fixed it in 20 minutes. How often do you all actually trust a customer's hunch on a noise?

3 comments

3 Comments

jenkins.reese11d ago

Sounds like a lucky guess to me. Most people just hear a noise and panic.

joelt7011d ago

Used to think exactly like that until my neighbor's dog went nuts one night. Turned out it was a guy trying car doors down the street, and the dog only barked for that specific sound. Makes you wonder what they actually pick up on, right?

mark_hayes10d ago

Could it be more than just a lucky guess? Dogs hear a much wider range of sounds than we do, so they're often reacting to something real we just can't detect. That's why I tend to trust their ears over my own.