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Appreciation post: I thought the 'ask me anything' format was just for celebrities until I tried it for my small business
We did a live Q&A on our Instagram last month and got 47 genuine questions that helped us fix three product issues. Has anyone else found a good platform for this besides Instagram?
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the_faith1mo ago
We used the Reddit AMA format for our bookkeeping service and got over 200 questions. The threaded replies let us organize feedback by topic really easily. It was way more structured than a live video for us.
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skylerrobinson1mo ago
But is it really that deep though? Like, 200 questions is cool and all, but how many of those were actually useful and not just people asking basic stuff they could have googled? @the_faith I feel like with a live video you at least get the energy and the real-time follow up questions instead of just a wall of text. Threaded replies can get messy too if people start going off topic in their own little branches. Maybe it's just me but I'd rather just scroll through a clean FAQ page than try to untangle a conversation tree.
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