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During a flat fix, the customer's staring made me fumble the tire lever
I was replacing a tube on a mountain bike. The customer leaned in so close I could smell his coffee. He asked why I was using a specific tool for the bead. I got flustered and almost pinched the new tube. Any tips for keeping cool when someone's breathing down your neck?
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tessabell7mo ago
Caught a tip on a forum about describing your actions as you work. Helps you stay calm and educates the customer at the same time.
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ben_price7mo ago
Sounds like a great way to annoy people who just want the job done.
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christopherbrown7mo ago
But where's the line, you know? Like when does explaining things cross from helpful into annoying? Maybe @tessabell's way works if you keep it short.
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