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PSA: I found out my bank was charging me a monthly fee for a checking account I thought was free.
I was looking over my bank statement from last month and saw a $12 charge labeled 'monthly service fee'. I've had this account for years and never noticed it before. I called them up and the guy said the fee kicks in if your direct deposit is under $500 a month. My new job pays me every two weeks, so some months I guess it dips below that. He said I could switch to a different free account they offer, but I had to ask for it. I did the switch right on the phone and they even refunded the last fee. It feels like a small win, but that's $144 a year I was just giving away. Has anyone else found a sneaky fee like this and gotten it fixed?
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terryk281d ago
My old phone company had a "paper billing fee" for years. I only found it when I downloaded the full bill PDF, it was buried in the taxes and surcharges section. They called it a "regulatory cost recovery fee" or something fancy. Took three calls to get it removed and get credits.
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richard_anderson1d agoMost Upvoted
That "regulatory cost recovery fee" name is a classic move, @terryk28. They dress it up to sound like a required government tax when it's just a charge for printing a bill and putting a stamp on it. I bet the customer service script they used on those three calls was a masterpiece of avoiding straight answers. Good on you for digging into the PDF and getting your money back, most people would never even notice it hiding in there.
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