GPS said 6 min, bus came in 38. Do we blame the app or the city?

I stood at the 5th and Jackson stop in the rain for 38 minutes last Tuesday because the transit app kept saying the 14 was 6 minutes away. The driver finally told me the GPS on that route has been glitchy for weeks, but the city won't fix it until enough people file complaints. So is it on the app company for showing fake numbers, or the transit authority for not updating their hardware? I'm leaning toward the city, but I've had people argue the app should just say 'unknown' instead of guessing. Has anyone else hit this where the live tracking is basically a lie, and what did you do about it?

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