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Am I the only one who keeps seeing people paste huge images into ticketing systems?
I work at a repair shop in Houston and last week I had a customer email us a 12MB screenshot of a blue screen error. That thing took forever to load on our end. I get that people want to show the exact error but phone screenshots save as massive files now. Why not crop the image or use a free image compressor before attaching it? I also see techs doing this in internal tickets and it slows everything down. Do you guys have a max file size rule for attachments where you work?
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garcia.tyler27d ago
Saw a similar rant on reddit about this exact thing, @kelly_craig is right, a hard limit fixes it quick.
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At my last job we had a strict 2MB limit on attachments and the system would just reject anything bigger than that. It caused some headaches at first but people learned pretty quick to resize or crop their screenshots. That blue screen you mentioned could be cropped down to just the error message and still be readable. The problem is most folks just snap a picture or grab a full screen grab without thinking about it. Setting a hard limit like that really cuts down on the bloat in your ticketing system.
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