Pro tip: I started writing down every repeat visit and hit 30 in two months, way more than I expected

Matthew Jackson · 2026-10-19T03:55:04.019498+00:00

I started a little notebook back in March just logging every ticket that came back within 30 days of me closing it out. Figured I'd see maybe 8 or 10 by now, but I just counted and I'm at 30. The scary part is 19 of them traced back to the same thing, a driver I didn't check because the machine booted fine on my bench. Now I run a quick driver check before it ever goes back to the customer, even on a 10 minute job. Curious what number you all would hit if you logged your callbacks for a couple months, does 30 in two months sound normal or am I just sloppy?

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Pro tip: I started writing down every repeat visit and hit 30 in two months, way more than I expected | Computer Technicians - Chatter Central