Rant: A homeowner called me out for using the wrong broom finish

I was finishing a driveway in Austin last Tuesday when the homeowner came out and said my broom lines were too deep for his taste. He pointed to a photo on his phone and insisted it should look like glass with just a whisper of texture. I explained that a light broom on a 4-slope driveway means someone's going to slip in the rain, but he didn't care. How do you handle customers who don't understand that function has to come before the look?

2 comments

2 Comments

fiona_murphy14d ago

Austin city code actually requires minimum 1/8 inch broom depth on driveways with more than a 3% slope for liability reasons. Could save you some arguments if you mention that right up front.

the_wren14d ago

Honestly, had a guy once want his pool deck smoother than his kitchen floor, crazy right?