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A client told me my invoices were confusing and it made a big difference
I sent an invoice for a panel upgrade last month that just listed the total and the job name. The client called and said they couldn't tell what the 2,800 dollars covered, which made their accounting team ask a lot of questions. So now I break every invoice into line items: labor, materials, permit fee, and a short description for each. It takes me an extra five minutes but I haven't had a single question since. Has anyone else had to change their billing after getting feedback?
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laurag791mo ago
It's like clear instructions for anything.
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susan1301mo ago
Totally get that, @laurag79.
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hayden1441mo ago
Even bad instructions can be funny sometimes.
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