For years, I followed the 'no pain, no gain' rule with extractions. A client's gratitude for pain-free sessions turned me around.

3 comments

3 Comments

So what was the actual moment that made you realize the old way was wrong? Like, what did the client say that hit different?

Remember that project last year with the tight deadline. What was the one thing you stopped doing first, the old habit you had to drop right away?

Yeah, @iris_fisher54, that quiet 'thank you' said it all.