Overheard a client say her last esthetician used a dirty towel on her face

I was wiping down my station at the shop when I heard a new client tell my coworker she switched to us because her last esthetician wiped her face with a towel that smelled like old makeup remover. Gross. She said she watched her grab it out of a bin that wasn't even lined. Made me triple check my own laundry service. Anyone else run into former clients with wild hygiene horror stories from other places?

3 comments

3 Comments

the_nathan15d ago

I used to work front desk at a spa and one woman came in furious that a previous place reused the same cotton rounds for three different clients. She said she watched the esthetician dunk a used one back into the bowl of toner. I started checking my own supplies way more carefully after hearing that story. It made me keep a separate dirty bin with a clear lid so clients can see where used stuff goes. That simple change helped a lot with building trust.

reese12415d ago

Read an article once about how some places reuse cotton rounds to save a couple bucks. It's honestly wild what people will do to cut costs. That dirty bin idea is smart, makes it really clear where the line is drawn.

hayden_nelson8514d ago

Oh man, I'll be honest... I used to roll my eyes at people who made a big deal about that stuff. Figured it was just the price of doing business and clients were being picky. But hearing about that esthetician dunking a used cotton round back into the toner bowl... yeah, that's nasty. The clear dirty bin is a smart move, shows you actually care about hygiene without having to say a word.