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A client told me my project updates were 'too much, too often' and it stung
I was sending detailed emails every single day to a client in Austin, thinking I was being super thorough. After two weeks, she flat out said 'I trust you, but this is drowning my inbox. Send me a summary every Friday unless there's a fire.' I switched to a single weekly update with three bullet points and my approval rate for proposals went up. Has anyone else had to learn to scale BACK communication to keep a client happy?
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reeseperez1mo ago
How do you even decide what makes the cut for those three bullet points? I'd probably stress over that more than the daily emails.
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gavin6921mo ago
My friend got so stuck on that, @reeseperez, he just started listing his three dumbest mistakes each day.
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