The court transcript service upsell I nearly fell for in Dallas

I've used the same court reporting agency for depositions since 2018, so when they pitched their new AI transcript package at $150 extra per hearing, I almost signed on. They claimed it would cut review time by 40 percent, and the sales rep showed me a slick demo. I tested it on one real depo last month with a witness who talked over everyone for two hours. The AI transcript butchered the overlapping speech so badly that key admissions were labeled as objections. My paralegal spent three hours fixing errors that their old human proofreader caught for free. The lesson I learned is that fancy tools sound great but the basic service already worked fine for 6 years. Has anyone else had a vendor push an upgraded product that made their workflow worse, not better?