Am I the only one who ignored casual feedback from people outside my industry?

A conversation with a delivery driver about his app frustrations completely shifted how I design for usability...

3 comments

3 Comments

Actually makes you wonder if the best fixes come from fields totally unrelated to yours. Like a teacher might spot a training gap in software, or a nurse could point out a workflow hiccup engineers never feel. We build these bubbles where only "expert" opinions count, but the real broken bits are often basic human things any job would teach you. I mean maybe it's just me but I've started asking my kid why apps are annoying, and his answers are brutally obvious in hindsight. It's like we need ignorance to see the problems knowledge built.

stellachen7d ago

My barista friend told me once how customers always complain about the milk frother being too complicated. She used to shrug it off until her mom couldn't figure it out either. That's the thing, people who use stuff every day notice the dumb design choices we experts miss. I see it all the time with apps and tools, where the simplest feedback from regular users fixes huge problems. We get so used to our own ways that we forget how normal people actually interact with things.

wendy3913d ago

But too much outside noise just drowns out the actual problem you're trying to fix.