Got roasted by a UX designer for my chatbot wording

I built a support chatbot for my small shop. A UX designer friend tried it and said "your bot sounds like a robot from 1999." I changed all the canned responses to casual friendly phrases. Now my "how can I assist you" turned into "hey, what's up?" Big difference. Anyone else had feedback that forced you to rewrite your AI completely?

2 comments

2 Comments

williams.jenny11d ago

i mean is it really that deep though lol. changing "how can i assist you" to "hey what's up" is barely a rewrite. your customers probably don't care that much as long as the bot actually works and answers their questions. i've seen so many people stress over their bot's "personality" when in reality most users just want their problem solved in under 2 minutes. unless your friend is paying your bills or your customers are complaining directly, i wouldn't lose sleep over it. there's a difference between making small tweaks and completely overhauling your system just because one person made a snarky comment. honestly half the time these "roasts" are just people trying to sound smart lol.

robinson.hannah9d ago

My buddy rewrote his entire bot for one snarky comment and broke it for a week.