Hit 500 panel installs last Thursday, did the math and got weirded out

I was finishing a retrofit in a ranch house outside Toledo when my logbook showed install number 500. That felt like a lot until I figured I have done maybe 1,800 service calls on top of that since 2016. Most of those 500 were basic DSC or Honeywell panels, but about 60 were commercial builds with full integration. What surprised me is that only 14 of those 500 needed a second trip for a real wiring fault. I usually beat myself up over one bad zone, but that ratio seems okay, maybe the industry is easier now with wireless. Has anyone else tracked their numbers that way, or am I the only one counting in my head on a Tuesday afternoon?

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mary_foster928d ago

The "14 out of 500" bit is what got me thinking. Nobody tracks the times the customer caused the issue, or the times you fixed something that wasn't even your install to begin with. I bet if you added those in, your actual fault rate on your own work is way lower than you think. Also, that 14 number probably skips the times you caught a bad wire before you left, which is where the real skill shows. You're not just counting trips, you're counting the ones that got past you. That's a way better number to track than total installs.