Just hit 500 service calls without a single callback for a bad install
I was looking over my work log from the past year and saw the number. It kind of shocked me, honestly. I've been doing this for about eight years now, and for a long time, a callback here and there for a loose wire or a sensor I missed felt normal. The big change came when I started taking an extra ten minutes at the end of every job, no matter how tired I was, to walk the whole system with the customer. I'd have them open every door and window while I watched the panel, and then I'd do a full walk test with them following me. It sounds simple, but that extra check caught so many little things, like a sticky contact on an old basement window in a house I did in Riverside. It's not about being perfect, it's about that final check. What's one small step you guys added to your routine that cut down on your callbacks?