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Seeing coworkers give free refills made me rethink our shop's rules
At the diner where I work, everyone thinks topping off drinks for free is just good customer service. I see it differently because it cuts into our small profits over time. Last week, a regular got three free refills on a premium juice that costs us money each pour. The boss never complains, but it feels like we're all quietly taking from the till. I started charging for every refill now, and some regulars aren't happy with me. It's a tough spot between being friendly and doing my job right. Have you ever had to enforce a rule that everyone else ignores?
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dakota_burns831d ago
Sounds like you're overthinking it. That juice costs pennies per pour. Boss lets it slide because good service brings people back. Regulars getting free refills probably tip better too. Wasted food or a broken plate costs more than some soda. Charging for every little thing just makes customers not want to come.
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theac631d ago
Three free refills on premium juice is a lot, but @dakota_burns83 has a point about small costs. I'd probably be the employee with a tiny notebook tracking every pour, which is kinda sad now that I say it. Enforcing rules no one else follows always makes you the unpopular one. It's like choosing between being liked and following the book, and both choices suck sometimes. Boss not complaining makes it even harder to know what's right.
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