A client's 'quick paint job' request in Cincinnati almost cost me my crew's trust
Honestly, I got a call last Tuesday from a guy who wanted his whole office lobby painted before a big meeting on Friday. He said it was just a simple recoat, no big deal. We showed up Wednesday morning and the walls were covered in this thick, glossy enamel that hadn't been sanded at all. My lead guy, Mike, took one look and said, 'This is gonna peel in a week.' The client pushed back hard, saying the old painter never had an issue. We did a test patch anyway, and sure enough, the new paint beaded up and wouldn't stick. I had to tell him the truth: we either spend a full day prepping properly or we walk. He was mad, but we did the prep. That lobby looks perfect now, but it was a close call. Has anyone else had a client fight you on a basic prep step that you knew was wrong?