the_cora•7mo ago

Winning the first client check-in of the day

Starting with approval instead of edits set a positive tone.

3 comments

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3 Comments

jamesm387mo ago

Wait, I actually go the other way. If I see a mat starting on a doodle's ear, I point it out FIRST thing. Gets it out in the open so we can make a plan. Starting with just the good stuff can make the tough talk later feel like a bait and switch.

8

carr.elliot7mo ago

Get how that works but starting negative feels scary to me.

7

amyscott7mo ago

Clear the air right away and nothing's hanging over you later.

5