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A client asked me to build a 'floating' deck, but then got mad when it wasn't actually floating in the air.
He thought I meant like a magic trick, not just a deck not attached to the house. Has anyone else had a customer take a term way too literally?
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mark_mitchell1mo ago
Next time send them a picture of what you mean before you start. I always send a quick cell phone shot of a similar deck when they use weird terms. Saves a ton of headache. Also write up a simple one line description like "deck sits on posts touching the ground" in the contract so they can't claim you mislead them.
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robinson.hannah1mo ago
Don't you find people just ignore pictures anyway?
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jamesm3820d ago
Truth. That one liner in the contract is gold, @mark_mitchell. I've had to pull that out twice now to shut down arguments about what we agreed on.
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