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I finally looked up what the average retail return rate actually is and it blew my mind
Found a stat from the National Retail Federation saying 16.5% of all merchandise gets returned and that explains why the customer who brought back a half-eaten bag of chips last month didn't even get a side-eye from my manager, has anyone else's store quietly stopped asking questions about weird returns?
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mitchell.lee2mo ago
16.5% doesn't sound that crazy to me honestly lol. Half eaten bag of chips probably just means they bought it, tried one, and realized they hate that flavor. I bet the real number is higher if you count the people who don't bother returning stuff but still complain about it.
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jesse_williams622mo ago
Huh, never thought about it that way @mitchell.lee, but yeah you might be right.
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