Just had a guy try to return a half-eaten pizza because he 'didn't like the vibe'

I work at a pizza place downtown, and last night this dude comes in holding a box with maybe two slices left. He slams it on the counter and says he wants a full refund because the pizza 'gave off bad energy' and ruined his movie night. I'm not even joking, those were his exact words. Normally we'd just say no, but he was getting loud and starting to draw a crowd. So I tried something my manager told me about once: I agreed with him completely. I said, 'You know what, you're right, that's totally unacceptable. Let me make you a fresh one with better vibes, on the house.' I made a whole show of it, asking what toppings would improve the energy. He got so confused he just shut up, took the new pizza, and left. It cost us maybe $8 in ingredients to avoid a huge scene. Has anyone else found that just going along with the crazy sometimes is the fastest way to end it?

3 comments

3 Comments

grantmartinez16d ago

Honestly, that works on my crazy clients too.

veraj5316d ago

Tbh, the "crazy clients" thing made me think of this one guy @grantmartinez. He kept changing his mind on a project every single day, wanted everything in bright orange. We finally just did it his way and he loved it. Sometimes you just have to let them have the orange.

oliverk8015d ago

Wait, he wanted a refund for a pizza he almost finished? That's a whole new level of customer service nonsense. Your move to just agree with him was honestly brilliant. Saved everyone a massive headache.