My manager Rosa in Tulsa told me to just let angry customers talk for 5 minutes without saying anything, and it works way more than it should

Barbara Perez · 2026-10-12T22:40:04.901197+00:00

I tried it on a guy yelling about a $12 return for like 4 straight minutes and he just... ran out of steam and apologized. Anyone else have a manager whose weird advice actually panned out?

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My manager Rosa in Tulsa told me to just let angry customers talk for 5 minutes without saying anything, and it works way more than it should | Crazy Customer Stories - Chatter Central