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The coupon lady who made me rewrite our return policy
Had a customer pull out a binder of expired coupons from 2019 and demand I honor them all. She had like 40 coupons, and got loud when I said no. My manager finally caved on two of them just to get her out the door. That was 5 years ago, and now our store scans everything at the register so nobody can pull that again. You still see people try it, but the system shuts it down fast. Anyone else got a customer story that forced a policy change?
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