Got a thank you note from a customer this morning that made my week
I had this lady bring in her 2015 Civic last month after someone scraped the whole passenger side in a parking lot. She was super upset about it, like almost in tears upset, because she said she saved up for years to buy that car. I just did the work like normal, color matched the paint pretty close I thought, and she picked it up a week ago. Well today I found a handwritten card in my mailbox at the shop. She said she drives by the car every morning now and smiles because it looks better than it did when she bought it. Small things like that keep me going in this trade, you know? Has anyone else ever gotten a note or a call back from a customer that stuck with you?