A talk with a firefighter in Boise made me look at creosote differently
I was having coffee with a friend who works for the city fire department, and he told me about a call they had last winter. A chimney fire in a house on the north side, nothing too wild, but he said the thing that stuck with him was the homeowner saying they'd had the chimney cleaned 'just a couple years ago.' My friend looked right at me and said, 'You guys see the buildup from the outside, but we see what it does inside the walls when it gets hot.' That hit different. I've always explained the risk of fire, but hearing him describe the hidden damage, the heat traveling through old mortar, it changed how I talk to customers. Now I don't just say 'it's dirty,' I describe what that heat can do to their house. Has anyone else had a conversation that changed how you explain the 'why' behind our work?